Update: Quality of ViaTalk

So i promised an update on the quality of ViaTalk. Here it is, if you didn't read my previous post, you can do so here.

Quality of phone call has been much much better.

Still having issues accessing voicemail through the handset, most of the time I get a busy signal. I feel like I should submit a trouble ticket and demand they tell me who keeps checking my voicemail messages. :D

Best result to listening my messages has been going online and listening to them that way.

Have not had consistency in sending faxes. 1 out of 5 go through. I am also unsure as to whether ViaTalk has any restrictions preventing me from faxing so that I pay for a dedicated fax line. That would be very sneaky, but completely understandable in respect to such cheap phone service.

Customer support is still sluggish. They are responsive, but do not expect a quick response. This is also to be expected considering the large amount of orders for new service from displaced Sun Rocket customers.

IMHO: ViaTalk is doing well. You have to remember, VOIP is a low cost alternative to a land line telephone. You get all of the services and more of a basic telephone line at a fraction of the cost. ViaTalk is a relatively small company compared to the major players, but I feel that they are not sneaky as Teleblend is, they are one of the lowest priced, and the quality of phone service is good. Their support needs work and their network needs work, but hopefully with all these new orders, they will have the cash flow to make the right moves.

Chris