ViaTalk Continues to Show Signs of Poor Support

ViaTalk, one digital phone service provider who has gained greatly since SunRocket's demise, is continuing to display their current state of poor support.

If you are a BYOD(Bring Your Own Device) subscriber and you filed the paperwork necessary to port your SunRocket phone number to ViaTalk, you may not be notified when the porting is complete. Instead, you may come home and find your phone has no dial tone.

If this has happened to you, you simply have to login with your ported number and your old password, click on softphone configuration and view your new device password. Then simply login to your gizmo's admin pages and update your user name and password.

Under normal circumstances, I would not tolerate such poor service and lack of concern of keeping my phone service uninterrupted, but I continue to blindly show leniency to ViaTalk.