Bank of America Sympathizes with SunRocket Customers

Supposedly, if you payed for SunRocket's service with your Bank of America Visa, then you are in luck. On your monthly statement you should find a section called "Important Information About This Account". In this section should be a form titled "Customer Statement of Disputed Item".

Fill out the form as follows:

1) Name, Transaction Date, Posting Date, Amount $, Account Number, and Merchant Name should be filled in specific to your info.

2) Disputed amount is calculated by taking your situation to a monthly rate and multiplying by the months remaining on your contract. For example, if you paid $200 for 2 years and have 10 months remaining it would be (200/24)=8.3333333*10 or $83.33

3) Reference number: If you do not know your reference # log in online and click on the specific transaction.

4) Check box #9 and write a short letter explaining the situation, how many months of service you've had and how many months of service remain un-rendered.

5) Sign, Date and list your contact #'s.

6) include the signed form, your letter and any back-up info you feel may apply in an envelope and send to: Billing Inquiries, P.O. Box 15026, Wilmington, DE 19850-5026, USA.

Don't forget, make copies of whatever you send in.